Shipping Policy

We pay the shipping costs for every order. All our products are delivered 100% free to your home. There is also no minimum order quantity. Therefore, delivery time may take a little longer than you are normally used to!

Below you will find information about our delivery times.

PROCESSING TIME:

Once an order is placed, we require 1 - 3 business days to process it.  This includes packing your order and quality checking to ensure the goods match the size and are not defective.

During the week it takes one working day, but if you order on Friday evening or during the weekend, it may take a little longer.

SHIPPING TIME:

- Once your order has been processed, it will be shipped. On average, delivery takes between 5 and 14 business days.

We strive to make the ordering and delivery process as easy as possible for our customers. However, if you have any questions or other concerns, please do not hesitate to contact our customer service team.

*Shipping times may be affected by holidays.

CANCELLATION OF AN ORDER

At Jules & Josh, we strive to process and ship your orders as quickly as possible. Once an order is placed, it is immediately entered into our automated system to ensure fast processing and dispatch. As a result, we are unable to cancel or modify orders after they have been submitted. We kindly ask that you carefully review your order details, including the shipping address and item selection, before completing your purchase. If you have any questions or concerns, please reach out to our customer service team, and we’ll do our best to assist you.

Customer Responsibility for Address Accuracy

It is the customer’s responsibility to ensure that the shipping address provided at checkout is complete and accurate. Please double-check your address details, including house number, street name, city, and postcode, before finalising your order. If an incorrect or incomplete address is provided, resulting in a failed or returned delivery, we cannot be held liable for delays or additional shipping costs. Should the order be returned to us, customers may be responsible for covering the cost of reshipment. If you realise there is an error in your address after placing an order, please contact us immediately, and we will do our best to assist you.

Shipment

All orders are processed and shipped directly from our warehouse in Asia. This allows us to provide a wide selection of products at competitive prices. Please note that shipping times may vary depending on your location, and all orders are subject to customs clearance in your country. Any applicable customs duties or taxes are the responsibility of the customer.